The following Terms of Use will set forth general and specific information in regards to the use of services offered at Banana VPN. It will consist of, but not be limited to, bandwidth, transport, servers, switches, IP address and any other equipment that will transmit, receive or otherwise be a vehicle of transmission of data of any sort.
Further set forth in this document will be information about general acceptable and unacceptable use. It is the duty of all users of Banana VPN’s offerings to read and thoroughly understand the information set forth in this document. We explicitly reserve the right to enforce this document and further reserve the right to add to, update, change, modify or otherwise deem at any given time, conduct unbecoming and act as we see fit.
For Privacy Policy please click here
Accounts
All orders are subscription based and you may cancel at anytime by emailing us. Accounts are created automatically after payment but in some cases we perform detailed fraud checks and require proof of ID. You may cancel your account at anytime and there is no long term contract or commitment. Subscription payments are processed securely by Bluesnap.com
Log keeping
For troubleshooting purposes we log the following data:
1. Time, date and location vpn connection was made from
2. Duration of the vpn connection
3. Bandwidth used during the connection
This information is regularly cycled within our servers and deleted every month. This information enables us to enforce our identify spam source, crimes using the service, provide customer support when user has issues connecting etc. If there is a violation we will use these trace logs to determine which account is in violation. After lengthy analysis of this data, we will terminate the service and/or take further action.
Sharing of Account Details
Each Vpn Account issued is to be used by one person and not to be shared. User can connect simultaneously on 3 devices such as iphone and pc! We will warn a user when an account is in violation. Should a user continue to violate this rule, we would terminate account without further notice and NO refund will be issued to the buyer.
Illegal Use
Users may not transmit, retransmit or store materials in violation of any federal, state or local laws or regulations. Users may not abuse or fraudulently use products or services offered by Banana VPN nor allow/permit such use by clients or third parties. This includes but is not limited to trademark infringement, defamation, indecency or obscenity.
Users may not use the vpn to download torrents or use P2P programs. We actively block torrent sites and p2p/torrent traffic on our network. Any users found engaging in P2P risk having their accounts terminated without notice and no refund will be given.
Network Filtering/Blocking
Users in violation of any provision set forth in this document may have content or traffic blocked or filtered as a remedy of abuse. Notification of such filtering/blocking likely will be sent to the user, however there is no guarantee that such notification will be sent. Filtering/blocking may be manual or automatic depending on the nature of the offense.
Email Spam
The sending of bulk mail is ONLY permitted AFTER Confirmed Opt-In has been verified by the Abuse Desk. Starting such a mail campaign without our approval will result in service suspension until verification and approval has been made. Complaints generated in regards to bulk mail are immediately deemed as proof that the recipient did not request such emails and therefore is considered abuse.
Prohibited:
– Spam. Sending Unsolicited Bulk Email (UBE) or Unsolicited Commercial Email (UCE) for any purpose whatsoever.
– Spamvertising. Having third parties send out UBE /UCE on any user’s behalf to advertise URLs or any service on Banana Vpn’s network.
Abuse of Servers
Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, pyramid schemes, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.
Recurring payments (Subscriptions)
All subscriptions are recurring payments as stated at the time of placing the order and it is the customers responsibility to cancel the subscription on time to prevent a rebilling from occurring. The paymet processor (Bluesnap Inc) sends out an automated email 7 days in advance of re-billing, giving users plenty of time to cancel. The subscriptions can be cancelled via the payment gateway used (Bluesnap or PayPal) or by sending us an email in advance of re-billing and we will confirm the request.
Limitation of Liability
In no event shall the owners of Banana VPN be liable for damages resulting from loss of data, use of our services. In no event shall our cumulative liability exceed an amount greater than ZERO USD ($0)